Please consider contacting your local pharmacy for free confidential advice and treatment for a range of common ailments, the pharmacist may be able to provide free care under the common ailments scheme.
Appointments
Configure Appointment Details
Non-urgent advice: Urgent Appointment
To request an urgent appointment:
- phone us on 029 20797751, Monday to Friday from 8am
When you get in touch, we’ll ask what you need help with. We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Patients with serious medical emergencies should not delay treatment whilst trying to contact the surgery. If you feel you may be having a heart attack, or for any condition you feel needs urgent or immediate medical attention, do not hesitate to call 999
Non-urgent advice: Routine Appointment
To request a routine same day GP appointment:
- phone us on 029 20797751, Monday to Friday at 8am
- use your NHS Wales App to book. PLEASE NOTE: When you book a GP appointment via the NHS Wales App, the GP may not call you at the exact time selected but you will recieve a call or text some time during the day it was booked, this can be up to 6.30pm
Nurse Appointments
Advanced booking with a member of the Nursing Team/Health Care Assistants - up to 5 weeks - both morning and afternoon appointments are available. Click here for more information.
Non-urgent advice: Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Non-urgent advice: Cancelling or changing an appointment
If you are unable to attend an appointment for any reason please inform us as soon as possible so that we can give the appointment to another patient.
To cancel your appointment:
- use your NHS Wales App, or
- phone us on 029 20797751, Monday to Friday from 8am, or
- reply CANCEL to your appointment reminder text message
Common Ailments
If you need help when we are closed
If you need medical help now, use NHS 111 Wales or call 111.
This service is free and you will not be charged for the call.
Out-of-hours services are generally very busy so please think carefully before asking to see a doctor and only do so if your problem cannot wait until the surgery re-opens.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond to you, subject to availability
- if you would prefer to consult with the doctor or nurse by phone, face-to-face or by text or email
- if you need a chaperone
- if you need an interpreter
- if you have any other access or communication needs
Home visits
Practice policy is that home visits are reserved for exceptional circumstances only.
Effective patient care in general practice is best delivered in the majority of instances at our surgery premises. Here the clinicians have access to support staff, investigation facilities and the record systems are close to hand.
Home visits are discretionary and not an absolute requirement of GP terms and services.
A home visit will normally only occur in the following circumstances
- The patient is terminally ill.
- The patient is bedbound.
- The patient is severely ill and cannot be mobilised.
If you wish to request a home visit, please telephone 02920797751 at 8am. wherever possible. You will be asked to give a brief outline of the problem with the receptionist along with a contact number. All requests for a home visit are triaged by a clinician and you will be contacted by telephone. If it is more appropriate that the problem can be best dealt with at the surgery, you will be asked to attend. Some conditions can be dealt with safely over the telephone.